Refund policy

We want you to be happy with your UnbuiltHub plan. If you're not, this page explains how to cancel and how to get your money back.

1. 14-day money-back guarantee

If you're not satisfied, you can ask for a full refund within 14 days of any payment, whether it's your first payment or a renewal, monthly or yearly. You don't need to give a reason.

2. How to ask for a refund

Payments for UnbuiltHub are processed by Paddle.com, our reseller and merchant of record. To ask for a refund, either:

• email us at info@unbuilthub.com from the address on your account, or
• use the link in your Paddle receipt email, or go to paddle.net and look up your order.

Approved refunds go back to the payment method you used, normally within 5 to 10 business days depending on your bank. When a payment is refunded, your account moves back to the Free plan.

3. Cancelling your subscription

You can cancel any time from your account or by contacting us. Cancelling stops future renewals. You keep your paid features until the end of the period you've already paid for, then move back to Free. Your ideas, comments and profile stay as they are.

4. After 14 days

Payments older than 14 days aren't normally refunded, but if something went wrong, such as a duplicate charge, a charge after you cancelled, or a fault on our side that stopped you using what you paid for, contact us and we'll make it right.

5. Your legal rights

This policy doesn't affect any rights you have under the consumer laws of your country. Paddle's buyer terms also apply to your purchase. See our terms of service for the rest of the rules.

6. Contact

Questions about a payment or refund: info@unbuilthub.com.